Customer Service

Advanced Level 3

Customer Service

Advanced Level 3

Important Information about the Customer Service Course:

Pearson BTEC Level 3 Diploma in Customer Service.

Learners will complete mandatory units in organising and delivering customer service, resolving customers’ problems, managing personal and professional development, understanding the customer service environment, principles of business and understanding customers and customer retention.

Learners will then choose from a range of more specialised customer service and sector contextualised units that align to the duties of their role including gather, analyse and interpret customer feedback, monitor the quality of customer service interactions, use service partnerships to deliver customer service, negotiating in a business environment, managing team and individuals’ performance and collaborating with other departments.

Mandatory Units
  • Unit 1- Organise and Deliver Customer Service
  • Unit 2- Understand the Customer Service Environment
  • Unit 3- Resolve Customers’ Problems
  • Unit 4- Principle of Business
  • Unit 5- Understand Customers and Customer Retention
  • Unit 6- Manage Personal and Professional Development

Total Credits: 31

Optional Units

At the start of the course, the learner will pick optional units to the value of 24 credits from the optional units available.

What Is A Framework Course?
This style of course is made up of different qualifications. This means the learner will achieve a range of qualifications through the progression of the course.
A framework course generally consists of the following:
  • A knowledge-based qualification.
  • A competence based qualification.
  • Functional skills in English, maths, and sometimes IT (depending on the course).
  • Employee rights and responsibilities.
  • Personal learning and thinking skills.

A framework course is made up of different units. A range of mandatory units and a selection of optional units. Each unit is worth a certain amount of credits towards your final qualification.

At the start of the course, the learner will pick the optional units they would like to take from the optional units available.
Most framework based courses are assessed in the workplace however they may be a requirement to take some formal exams.
Duration

This course will take 15 months to complete.

Entry Requirements

There are no specific entry requirements for this course.

Qualifications

Upon completion, learners will be awarded with a Pearson BTEC Level 3 Diploma in Customer Service.

QUALITY TRAINING

Capital 4 Training are providers of good quality training and are excited to offer you the Pearson BTEC Level 3 Diploma in Customer Service.

LEVELS

With this Level 3 qualification you can be sure that you’re going to get the quality training that you expect and deserve. Our dedicated teachers are here to help guide you through this course.

QUALIFICATION

Upon completion, learners will be awarded with a Pearson BTEC Level 3 Diploma in Customer Service.

Interested? Contact us today!

Interested? Contact us today!

About Us

Capital 4 Training are a private training provider, whose ethos is based on good quality training.

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