The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
The apprenticeship will take typically 15 months to complete depending on experience.
Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.
This course is at Level 3.
You will receive a certificate upon completion.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.
The standard should be reviewed within three years of its approval.
Capital 4 Training are providers of good quality training and are excited to offer you the Pearson BTEC Level 3 Diploma in Customer Service.
With this Level 3 qualification you can be sure that you’re going to get the quality training that you expect and deserve. Our dedicated teachers are here to help guide you through this course.
Upon completion, learners will be awarded with a Pearson BTEC Level 3 Diploma in Customer Service.