The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
The course will take a minimum of 12 months to complete.
Learners will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their course.
We recommend the applicant should be in a customer service role dealing with customers both telephone and/or face to face. They should also be able to build strong relationships through questioning techniques.
Upon completion, learners will be awarded with a Customer Service Practitioner Level 2 certificate.
Capital 4 Training are providers of good quality training and are excited to offer you the Intermediate Level 2 qualification for Customer Service Practitioner.
With this Intermediate Level 2 qualification you can be sure that you’re going to get the quality training that you expect and deserve. Our dedicated teachers are here to help guide you through this course.
Upon completion, learners will be awarded with a Customer Service Practitioner Level 2 certificate.