Team Leader / Supervisor

Intermediate Level 3

Team Leader / Supervisor

Intermediate Level 3

Important Information about the Team Leader/Supervisor course...

Intermediate Level 3

A team leader/supervisor is a role in management usually at the first line. To deliver a defined outcome of clear definition a team leader/supervisor will be responsible for managing a team and is in charge of operational or project responsibilities. They give guidance when needed and provide a clear direction and instructions to ensure goals and deadlines are met. A team leader/supervisor may work in private, public or third sector in small to large organisations. The knowledge, behaviours and skills are universal throughout all roles, however the specific responsibilities may change.

The main responsibilities are likely to include;

  • Supporting team members
  • Managing team members
  • Developing team members
  • Managing projects
  • Planning workloads
  • Monitoring workloads
  • Monitoring resources
  • Delivering operational plans
  • Resolving problems
  • Building relationships

Job roles may include;

  • Supervisor
  • Team leader
  • Project officer
  • Shift supervisor
  • Foreperson
  • Shift manager
Core knowledge
  • Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.
  • Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.
  • Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.
  • Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
  • Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.
  • Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
  • Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.
  • Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence
  • Understand time management techniques and tools, and how to prioritise activities and approaches to planning
  • Understand problem solving and decision making techniques, and how to analyse data to support decision making.
Core skills
  • Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.
  • Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
  • Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.
  • Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.
  • Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions.  Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.
  • Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.  Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.
  • Applying organisational governance and compliance requirements to ensure effective budget controls.
  • Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.
  • Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.
  • Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.
Behaviours
  • Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
  • Determination when managing difficult situations.
  • Open, approachable, authentic, and able to build trust with others.  
  • Willing to seek views of others.
  • Flexible to the needs of the organisation.
  • Is creative, innovative and enterprising when seeking solutions to business needs.
  • Positive and adaptable.
  • Responds well to feedback and need for change.
  • Sets an example, and is fair, consistent and impartial.
  • Open and honest.
  • Operates within organisational values
Duration

The course will typically take 12-18 months to complete.

Entry Requirements

Learners without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

Qualifications

This course is at Level 3.

You will receive a certificate upon completion.

On completion, learners may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.

The standard should be reviewed within three years of its approval.

QUALITY TRAINING

Capital 4 Training are providers of good quality training and are excited to offer you the Intermediate Level 3 qualification for Team Leader/Supervisor

LEVELS

With this Intermediate Level 3 qualification you can be sure that you’re going to get the quality training that you expect and deserve. Our dedicated teachers are here to help guide you through this course.

QUALIFICATION

This course is at Level 3.

You will receive a certificate upon completion.

On completion, learners may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.

The standard should be reviewed within three years of its approval.

Interested? Contact us today!

Interested? Contact us today!

About Us

Capital 4 Training are a private training provider, whose ethos is based on good quality training.

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